Trust-centre
Healthcare you can count on
Trust centre
Trust centre
Regulated and authorised
A GMC Designated Body
Your information is sacred
We’ve served over 160,000 patients since 2013
Navigating healthcare decisions can feel overwhelming
This page is designed to help you the key factors that make a good healthcare – questions you should ask, standards you should expect, and how meets and exceeds them.
We created Medefer to provide you with a secure path to specialist care that puts your health and wellbeing first. Every consultation connects you directly with UK-registered NHS consultant specialists who bring hospital-level expertise right to your home. As a CQC ‘Good’-rated trusted by over 160,000 patients, we’ve built our reputation on exceptional clinical standards, unwavering security, and complete transparency.
When you’re worried about your health, every day of waiting feels like forever. Our specialist typically respond within 48 hours (our is just 31 hours), you answers and peace of mind when it matters most.
Your health deserves less than the best expertise available. Our GMC specialist consultants bring years of NHS experience to your care, ensuring you receive the same high-quality guidance you’d expect in the best hospitals—now available right from your home.
Your health information is deeply and deserves the highest level of protection. That’s why we protect it with bank-level encryption and security measures that exceed NHS standards. We understand how important data security is. We get independent security assessment of our system every 120 days so you don’t have to just take our word for it. Our latest independent assessment our systems are secure (as of March 2025).
Patient safety is central to our mission. We follow the NHS Patient Safety Incident Response Framework (PSIRF) to ensure prompt and continuous learning from safety incidents. In , we a low average risk score of 3 for incidents, with no Incidents or Harm reported. Our ongoing research aims to enhance safety further through data-driven insights.
Your time is valuable, and your comfort matters. Our private, discreet consultations fit around your schedule, not ours. Access expert care from you are, whether that’s your living room, office, or while travelling, without sacrificing quality or personal attention.
Healthcare require complete confidence. All of our consultants have their own private insurance. This means if anything unexpected happens during your care, you’re automatically protected. We also carry corporate insurance for a double layer of protection.
Why choose Medefer? Experience the difference:
When you’re worried about your health, every day of waiting feels like forever. Our specialist consultants typically respond within 48 hours (our average is just 29 hours), getting you answers and peace of mind when it matters most.
Your health deserves nothing less than the best available. Our GMC registered specialist consultants bring years of NHS experience to your care, ensuring you the same high-quality guidance you’d expect in the best hospitals, now available right from your home.
Your health information is deeply personal and deserves the highest level of protection. That’s why we protect it with bank-level encryption and security measures that exceed NHS standards. We understand how important data security is. We get independent security assessment of our system every 120 days so you don’t have to just take our word for it. Our latest independent security assessment confirmed our are secure (as of March 2025).
Patient safety is central to our mission. We follow the NHS Patient Safety Framework (PSIRF) to ensure prompt responses and continuous learning from safety incidents. In , we maintained a low average risk score of 3 for incidents, with no Serious Incidents or Harm reported. Our ongoing research aims to enhance safety further through data-driven insights.
Your time is valuable, and your comfort matters. Our private, discreet consultations fit around your schedule, not ours. Access expert care from wherever you are, whether that’s your living room, office, or while travelling, without sacrificing quality or personal attention.
Healthcare decisions require complete confidence. Unlike many private providers who use discretionary insurance (where the insurer can choose whether to pay your claim or not), all our consultants have non-discretionary medical insurance. This means if anything unexpected happens during your care, you’re automatically protected—the insurance company cannot refuse to cover you. We also carry additional corporate insurance for a double layer of protection.
Always consultant-led, always exceptional quality.
Secure, private consultation.
The consultant plan, personalised to you.
Have your tests, close to your home.
We’re here for you every step of the way.
"My experience from the referral process throughout all my appointments and procedures was very fast. The whole entire team were brilliant."
Google Reviews
"Excellent consultation, felt for once that I have been listened too, first time in 4 years, I felt that I mattered, especially that at some point my doctor suggested it is all in my mind, and I was questioning myself. Thank you Medefer."
NHS Choices
"Really great service so far, very good at getting appointments for my ongoing investigations. Any concerns I may of had, I’ve spoken to lovely, polite staff, and got back to myself quickly with answers."
Google Reviews
"I was very anxious about my visit and the procedure but the staff made me feel very welcome and safe. They explained everything and made sure I understood everything and was happy with it. During the procedure the consultant and the assistants were very supportive and encouraging and made me feel much more calm."
NHS Choices
"Doctor phoned me at pre-arranged time. He immediately put me at ease. Asked the questions and explained the procedures likely to suit me. He was a very friendly chap and very informative."
Google Reviews
"Very good practice. I was reassured and comforted when things got difficult. Very caring felt safe. Everyone was professional and kind."
NHS Choices
Your safety: Our non-negotiable commitment
Many private healthcare providers use discretionary indemnity arrangements for their clinicians. In simple terms, this means if something goes wrong with your care, the insurer can decide whether to pay your claim or not—potentially leaving you unprotected. At Medefer, we do things differently. All our consultants have non-discretionary medical indemnity insurance. This means that in the unlikely event that anything unexpected happens, you’re automatically protected by insurance that must pay valid claims—no exceptions, no small print. also carries its own corporate insurance, giving you a double layer of protection for complete peace of mind.
We’re not just registered with the Care Quality Commission (CQC) – we’ve been inspected and rated "Good," demonstrating our commitment to safe, effective, and compassionate care. This independent verification confirms that Medefer meets exacting standards for quality healthcare delivery across all our services.
Medefer has implemented a world-leading system of continuous clinical oversight, exceeding even the most stringent NHS requirements. This includes:
We live by our values
Patient-first in everything we do
We put patients first in everything we do. It defines how we make decisions in all aspects of the business, guiding Medefer’s growth and evolution. We prioritise patient voices, using Patient Groups (PPGs) to enhance safety and quality of care. The more we listen, the more we learn.
Building strong partnerships
We work closely with everyone involved, connecting NHS organisations and excess capacity in the independent sector. These partnerships help us make our service better and more efficient.
Leading with invention
We’re passionate about invention. We pioneered new ideas and processes that are revolutionising how we think about healthcare. From hot to patient dashboards, our inventions are designed to improve the experience. We are always for ways to adapt and find the best ways to help patients in the future.
We understand that sharing health information online can feel vulnerable. That’s why we’ve created multiple layers of protection for your personal data—with bank-level encryption specifically designed for healthcare. Your information is using advanced 256-bit encryption—the same trusted by banks for financial . Your data is stored on protected UK servers and according to the strictest data protection laws. We not only meet but exceed the data security standards of NHS England’s Data Security and Protection Toolkit (DSPT). Our CyberEssentials Plus certification, awarded by an certifying body, verifies that independent have tested and validated our security measures. We also regular penetration testing every 120 days, simulating threats to ensure your information remains protected against even the most risks. Every person who might access your information is carefully vetted, trained, and monitored, with strict access controls ensuring that only those directly involved in your care can see your details. We even have a dedicated in-house clinical safety team, including a Safety Officer, constantly monitoring our systems. In short, we’ve made your data security our obsession, so you can focus on what matters: your health.
Every patient at Medefer, whether self-paying or by the NHS, is under the direct care of a GMC-registered consultant specialist with extensive NHS experience. These are the same highly qualified doctors you would see in top NHS hospitals. We’re a GMC Designated Body, directly accountable to the General Medical Council for our consultants’ fitness to practise. This means rigorous standards, appraisals, and revalidation – a level of oversight you won’t find with many private providers.
We believe in complete price transparency because costs shouldn’t be a source of anxiety. You’ll know the exact cost of your care before you commit to anything.
Your peace of mind is paramount. We understand that entrusting your health to any provider requires confidence in their commitment to your safety and wellbeing.
Putting things right: Should you ever have concerns about your care, we have a clear and robust complaints procedure. Our dedicated Patient Concierge Team is to resolving any issues promptly, fairly, and with the utmost respect for your .
Insurance: Most private use "discretionary" indemnity insurance. This means if something goes wrong, the insurance company can decide whether to pay your claim or not. At Medefer, all our consultants have "non-discretionary" medical indemnity insurance. This means that in the event that anything unexpected happens during your care, the insurance company must pay valid claims—you’re automatically protected. We also carry our own corporate insurance, giving you a double layer of protection that many private providers don’t offer.
Our Commitment to you: In the rare instance where doesn’t go as planned, you can be confident that we’ll address it openly, honestly, and with your best interests at heart. Your trust is the foundation of we do.
We are an established partner within the NHS ecosystem. Since 2014, Medefer has held contracts with NHS commissioners to deliver services within the NHS, and we have extensive experience integrating our care with NHS and pathways. Our systems are designed to keep your GP informed, ensuring continuity of care. After your consultation with us, we provide detailed to your NHS GP (with your consent), ensuring they remain at the centre of your overall healthcare . This seamless integration means you benefit from faster access to specialist expertise without disrupting your existing relationship with the NHS. Whether you’re self-paying or referred by your GP, you’ll receive the same exceptional standard of care from our consultant specialists. Many of our consultants also work in the NHS, bringing their expertise to both settings. The best of both worlds: fast private care with full NHS integration for truly comprehensive healthcare.
We are fully compliant with the General Data Protection Regulation (GDPR) and all UK data protection laws. You have the right to access, rectify, and erase your personal data. Our privacy policies are written in clear, straightforward language, and we’re always transparent about how your data is used.
Strict access controls are in place, limiting access to your data to authorised personnel only. Every staff member with access privileges undergoes training and checks.
We conduct regular and external audits and engage cybersecurity experts to conduct penetration testing 2-3 times per year to ensure our security practices are up-to-date and . These "ethical hackers" help us identify and potential vulnerabilities before they can be exploited.
We are fully compliant with the General Data Protection Regulation (GDPR) and all UK data protection laws. You have the right to access, rectify, and erase your personal data. Our privacy policies are written in clear, straightforward language, and we’re always transparent about how your data is used.
Our CyberEssentials Plus certification, awarded by an external certifying body, confirms that we adhere to industry-leading processes to protect against a wide range of cyber threats. This independent verification demonstrates our commitment to maintaining the highest standards of data security.
Your information is sacred: Our security promise
We protect your health information as if it were our own. Through bank-level 256-bit SSL encryption, UK-based secure servers, and regular external independent security audits, we’ve a digital environment where your data remains completely private and protected. Our most recent external security assessment (March 2025) confirmed the security of our systems, giving you confidence that your information is in safe hands.
Strict access controls are in place, limiting access to your data to authorised personnel only. Every staff member with access privileges undergoes comprehensive training and background checks.
We conduct regular and external audits and engage independent cybersecurity experts to conduct penetration 2-3 times per year to ensure our security practices are up-to-date and effective. These "ethical hackers" help us identify and address potential vulnerabilities before they can be .
We are fully compliant with the General Data Protection Regulation (GDPR) and all UK data protection laws. You have the right to access, rectify, OnabotulinumtoxinAAbobotulinumtoxinAIncobotulinumtoxinAPrabotulinumtoxinALetibotulinumtoxinARimabotulinumtoxinBHyaluronic Acid FillersCalcium Hydroxylapatite FillersPoly-L-lactic Acid FillersPolymethylmethacrylate FillersAutologous Fat GraftingForehead Lines TreatmentGlabellar Frown Lines TreatmentCrow's Feet TreatmentBunny Lines TreatmentChemical Brow LiftLip FlipGummy Smile CorrectionMasseter ReductionJaw SlimmingDimpled Chin SmoothingCobblestone Chin SmoothingNefertiti Neck LiftMicro-BotoxMesotoxHyperhidrosis TreatmentChronic Migraine ReliefBruxism TreatmentTMJ TreatmentCervical Dystonia TreatmentNeck Spasm TreatmentLip AugmentationLip EnhancementTear Trough FillersNasolabial Fold SofteningMarionette Line RhinoplastyNon-Surgical Nose JobJawline ContouringJawline AugmentationTemple VolumisingHand RejuvenationAcne Scar Subcision Filling (biogena.com) and erase your personal data. Our privacy policies are written in clear, straightforward language, and we’re always transparent about how your data is used.
Our CyberEssentials Plus certification, awarded by an external certifying body, confirms that we adhere to industry-leading processes to protect against a wide range of cyber threats. This independent verification demonstrates our commitment to maintaining the highest standards of data security.
Our patient-centred philosophy guides everything we do.
At Medefer, we build healthcare around you — your needs, your time, and your peace of mind. We’re committed to:
Personalised care: Recognising that every patient is unique, with individual concerns and preferences
Clear communication: Ensuring you understand your condition and treatment options in plain, jargon-free language
Responsive support: Being there when you need us, with timely responses to your questions and concerns
Ethical Practice: Making recommendations based solely on your needs, never financial incentives
Continuous improvement: Constantly refining our services based on patient feedback and clinical outcomes
Award-winning care: Recognised for excellence since 2013
Medefer’s commitment to providing exceptional patient care and innovative healthcare solutions has been with multiple awards, including:
London (UK Enterprise Awards)
London (UK Enterprise Awards)
UK (EU Business News, European Enterprise Awards)
UK (Acquisition International)
HSJ Awards
HSJ Awards
HSJ Awards
HSJ Awards
HSJ Awards
Medefer Ltd is registered with the .
Registered with LegitScript
Registered pharmacy
Medical (GMC) registered doctors
NHS
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